Tivio Start free

Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your access to and use of the website, web application, and all related services (collectively, the "Services") provided by Tivio Technologies Inc. ("Tivio," "we," "our," or "us").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Acceptance of Terms

By creating an account, accessing, or using the Services, you:

(a) Acknowledge that you have read and understood these Terms; (b) Agree to be legally bound by these Terms and our Privacy Policy; (c) Represent and warrant that you are at least 18 years of age; (d) Represent and warrant that you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.

2. Description of Services

Tivio provides a cloud-based property management platform that may include, but is not limited to:

  • Property, unit, tenant, owner, vendor, and lease management
  • Rent and charge tracking, trust accounting, and owner statements
  • Maintenance request and work order management
  • Tenant and owner portals
  • Email notifications, such as payment receipts, work order updates, and invitations
  • Document storage
  • Reports and data export

Features may vary by subscription plan and may be modified, added, or removed at any time without prior notice.

3. Account Registration and Responsibility

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account, including actions by authorized users, team members, and automated processes you configure, such as scheduled rent charges and late fees
  • You must immediately notify us of any unauthorized access or security breach
  • Tivio is not liable for any loss or damage arising from unauthorized access to your account caused by your failure to safeguard your credentials

4. Permitted Use

You may use the Services only for lawful property management, real estate, and related business activities. You agree not to:

  • Use the Services for any unlawful, fraudulent, or harmful purpose
  • Interfere with, disrupt, or compromise the integrity or performance of the Services
  • Attempt unauthorized access to any systems, networks, or data
  • Reverse engineer, decompile, disassemble, or create derivative works of the software
  • Upload, transmit, or store content that is unlawful, defamatory, obscene, harassing, threatening, or infringing
  • Use the Services to send spam, unsolicited communications, or violate anti-spam laws
  • Scrape, crawl, or harvest data from the Services without authorization
  • Impersonate any person or entity
  • Circumvent any access controls, rate limits, or security measures
  • Use the Services in a manner that competes with or harms Tivio
  • Share, resell, or sublicense access to the Services without authorization

Violations may result in immediate suspension or termination of your account without notice or refund.

5. Accounting and Financial Records

  • Tivio is a record-keeping tool. It does not hold, transfer, or process funds. Payments, deposits, and owner payouts you record in Tivio move through your own bank accounts
  • Balances, statements, fees, and reports are calculated from the information and settings you provide. You are responsible for reviewing them and for the accuracy of what you enter
  • You are responsible for complying with trust accounting, security deposit, landlord-tenant, fair housing, and other laws that apply to you
  • The Services do not constitute legal, financial, accounting, or tax advice

6. Communications Sent Through the Services

  • The Services send emails that you trigger or configure, such as payment receipts, work order updates, and portal invitations, to the tenants, owners, and vendors you add
  • You are responsible for having the necessary consents and legal basis to contact those people, and for the accuracy of the information you include
  • We reserve the right to suspend sending if we reasonably believe it violates applicable laws or these Terms

7. Payment and Subscription Terms

  • The Services are currently free during early access. If we introduce paid plans, we will tell you before any charges apply, and you will only be charged after you choose a paid plan
  • Fees for paid plans are billed in advance on a monthly or annual basis as selected
  • All fees are non-refundable unless expressly required by applicable law
  • Failure to pay may result in suspension or termination of access
  • We reserve the right to change pricing with 30 days' notice
  • Free access, early access, promotional plans, or discounted pricing may be modified, limited, or discontinued at any time
  • Taxes are your responsibility where applicable
  • If you choose a paid plan, you authorize us to charge your payment method on file for recurring subscription fees
  • Downgrading your plan may result in loss of access to certain features or data

8. User Content

8.1 Ownership

You retain all ownership rights in content, data, documents, and materials you input, upload, or create through the Services ("User Content").

8.2 License Grant

You grant Tivio a worldwide, non-exclusive, royalty-free, sublicensable license to store, process, transmit, display, reproduce, and use User Content solely as necessary to operate, provide, maintain, and improve the Services.

8.3 Your Representations

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions for all User Content
  • User Content does not violate any third-party rights, including intellectual property, privacy, or contractual rights
  • User Content does not contain unlawful, harmful, or objectionable material
  • You are responsible for the accuracy and legality of all User Content

8.4 No Obligation to Monitor

We have no obligation to monitor, review, or edit User Content. However, we reserve the right to remove any content that violates these Terms.

9. Service Availability

Tivio strives for reliable and continuous service but does not guarantee:

  • 100% uptime or uninterrupted availability
  • Error-free, bug-free, or defect-free operation
  • That the Services will meet your specific requirements
  • That data will never be lost or corrupted

Scheduled and emergency maintenance, updates, and upgrades may occur at any time. We will make reasonable efforts to provide advance notice of planned downtime when practical.

10. Data Backup

While we maintain backups as part of our infrastructure, you are solely responsible for maintaining your own independent backups of critical data. Tivio is not liable for any data loss, corruption, or inability to recover data for any reason.

11. Intellectual Property

  • The Services, including all software, code, design, text, graphics, logos, trademarks, and documentation, are the exclusive property of Tivio Technologies Inc.
  • These Terms do not grant you any ownership rights in the Services
  • You may not copy, reproduce, distribute, modify, or create derivative works of any part of the Services without written permission
  • Feedback, suggestions, or feature requests you submit may be used by Tivio without obligation or compensation

12. Termination

12.1 By You

You may terminate your account at any time by contacting us. No refunds will be issued for unused portions of prepaid subscription periods.

12.2 By Tivio

We may suspend or terminate your access immediately, without notice, if you:

  • Breach any provision of these Terms
  • Misuse the platform or its features
  • Engage in fraudulent, unlawful, or abusive behavior
  • Fail to pay applicable fees
  • Pose a risk to platform security, integrity, or other users

12.3 Effect of Termination

Upon termination:

  • Your access to the Services will be immediately revoked
  • You must cease all use of the Services
  • We may delete your data after a reasonable retention period, subject to legal obligations
  • Provisions that by their nature should survive termination will remain in effect, including Sections 5, 6, 8, 13, 14, 15, 16, and 17

13. Disclaimer of Warranties

THE SERVICES, INCLUDING ALL AUTOMATED FEATURES, CALCULATIONS, REPORTS, CONTENT, AND OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TIVIO EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OF CALCULATIONS, BALANCES, STATEMENTS, OR REPORTS
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • SECURITY OR AVAILABILITY
  • COMPLIANCE WITH ANY SPECIFIC REGULATORY FRAMEWORK
  • SUITABILITY FOR YOUR SPECIFIC BUSINESS NEEDS

YOU USE THE SERVICES ENTIRELY AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

TIVIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF TIVIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TIVIO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO TIVIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF YOU ARE ON A FREE PLAN, EARLY ACCESS, TRIAL, OR UNPAID ACCOUNT, TIVIO'S TOTAL LIABILITY SHALL NOT EXCEED $0.00 USD.

TIVIO IS NOT LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM: (A) ACTIONS PERFORMED BY AUTOMATED FEATURES BASED ON YOUR INSTRUCTIONS OR SETTINGS, SUCH AS RENT CHARGES AND LATE FEES; (B) EMAILS OR COMMUNICATIONS YOU SEND OR TRIGGER THROUGH THE SERVICES; (C) DATA LOSS OR SECURITY BREACHES BEYOND OUR REASONABLE CONTROL; (D) YOUR FAILURE TO MAINTAIN ADEQUATE BACKUPS; (E) DECISIONS MADE BASED ON INFORMATION PROVIDED BY THE SERVICES; (F) DISPUTES BETWEEN YOU AND YOUR TENANTS, OWNERS, CLIENTS, VENDORS, OR ANY THIRD PARTIES.

15. Indemnification

You agree to indemnify, defend, and hold harmless Tivio Technologies Inc., its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to:

  • Your access to or use of the Services
  • Your violation of these Terms or any applicable law or regulation
  • Your User Content or any content you publish, distribute, or transmit through the Services
  • Emails or communications you send or trigger through the Services
  • Disputes between you and your tenants, owners, clients, vendors, contacts, or any third parties
  • Your failure to comply with applicable trust accounting, data protection, privacy, real estate, landlord-tenant, fair housing, anti-spam, or other applicable laws
  • Any third-party claims arising from your use of the Services

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.

16.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in accordance with the rules of the Canadian Arbitration Association. The arbitration shall take place in Alberta, Canada. The decision of the arbitrator shall be final and binding.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16.4 Injunctive Relief

Notwithstanding the above, Tivio may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tivio regarding the Services and supersede all prior agreements, understandings, and communications.

17.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. Tivio may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

Tivio shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, cyberattacks, power outages, or third-party service failures.

17.6 Notices

We may provide notices to you via email, in-app notification, or posting on the Services. You may provide notices to us at [email protected].

18. Changes to Terms

Tivio may update these Terms at any time. Material changes will be communicated via email or prominent notice within the Services. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

19. Contact

Tivio Technologies Inc.
Email: [email protected]
Website: tivio.io