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Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Tivio Technologies Inc. ("Tivio," "we," "our," or "us") collects, uses, discloses, and protects your information when you access or use our website (tivio.io), the Tivio web application (app.tivio.io), and all related platforms, tools, and services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, you must immediately discontinue use of the Services.

1. Information We Collect

1.1 Information You Provide Directly

  • Full name, email address, phone number, mailing address
  • Company, organization, or property management business information
  • Tenant, owner, vendor, and contact information you enter
  • Property details, lease terms, financial records (such as charges, payments, deposits, bills, management fees, and owner payouts), and maintenance requests
  • Documents, photos, and files you upload
  • Notes and work order updates added by your team, your tenants, and your vendors
  • Payment and billing information if you subscribe to a paid plan (processed by third-party payment processors; we do not store full credit card numbers)
  • Feedback and messages you send us
  • Logos and other media you upload

1.2 Information Collected Automatically

  • IP address
  • Browser type, version, and language preferences
  • Device type and operating system
  • Log data, access times, and pages visited
  • Cookies and similar technologies (see Section 4)
  • Referring URLs
  • Feature usage and interaction data

1.3 Information from Others

  • If you are a tenant, owner, or vendor, the property management company that uses Tivio enters information about you, such as your name, contact details, lease or property details, and balances
  • Payment processors and billing platforms, if you subscribe to a paid plan

2. How We Use Information

We use collected information to:

  • Provide, operate, maintain, and improve the Services
  • Send the emails the Services are designed to send, such as payment receipts, work order updates, portal invitations, and password resets
  • Process transactions and manage billing and subscriptions
  • Deliver service updates and alerts and, with consent where required, product news
  • Provide customer support and respond to inquiries
  • Understand how the Services are used and keep them performing well
  • Monitor, detect, and prevent fraud, abuse, spam, and security threats
  • Enforce our Terms of Service and other agreements
  • Comply with legal obligations, regulatory requirements, and law enforcement requests

3. How We Share Information

We do not sell your personal information.

We may share information with:

Service Providers: Trusted third-party vendors who assist with hosting, infrastructure, email delivery, payment processing, and customer support. All service providers are bound by contractual confidentiality obligations.

Payment Processors: To process subscription fees securely, if you subscribe to a paid plan.

Within Your Organization: Other users within your organization may access information based on their role (admin or manager).

Tenants, Owners, and Vendors: Tenants and owners you invite to a portal see information about their own leases, balances, properties, statements, and shared documents. Vendors you assign to a work order can see that work order through a secure link, including the property address, whether they may enter, and your office phone number.

Legal and Regulatory: We may disclose information when required by law, regulation, legal process, governmental request, or to protect the rights, property, or safety of Tivio, our users, or the public.

Business Transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as a business asset.

With Your Consent: We may share information for other purposes with your explicit consent.

4. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to:

  • Maintain session state and authentication
  • Remember preferences and settings, such as light or dark mode
  • Understand how the Services are used and keep them performing well

You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality of certain features, including signing in.

5. Data Retention

We retain information for as long as necessary to:

  • Provide and operate the Services
  • Maintain your account and subscription
  • Comply with legal, regulatory, accounting, and reporting obligations
  • Enforce agreements and resolve disputes

When retention is no longer necessary, we securely delete or anonymize your information.

You may request deletion of your data at any time, subject to legal and contractual retention requirements.

6. Data Security

We implement administrative, technical, and physical safeguards including:

  • Encryption of data in transit (TLS/SSL)
  • Separation of each company's data from every other company's
  • Role-based access controls
  • Activity logging
  • Access-restricted hosting
  • Signed and time-limited links for invitations and vendor access

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept this inherent risk.

7. Information Property Managers Add About Others

When a property management company uses Tivio, it decides which tenants, owners, and vendors to add, what information to record about them, and which emails the Services send to them. The property management company is responsible for having a lawful basis to collect that information and to contact those people, and Tivio processes that information on the company's behalf.

If you are a tenant, owner, or vendor and have a question about your information, please contact the property management company first. You may also contact us using the details below.

8. User Rights

Depending on your jurisdiction (including but not limited to GDPR, CCPA/CPRA, PIPEDA, and other applicable privacy laws), you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Delete your personal data (subject to legal retention requirements)
  • Object to or restrict certain processing activities
  • Portability: receive your data in a structured, machine-readable format
  • Withdraw consent where processing is based on consent
  • Non-discrimination for exercising your privacy rights
  • Opt out of automated decision-making and profiling

To exercise any of these rights, contact us at [email protected].

We will respond to verified requests within the timeframes required by applicable law.

9. International Data Transfers

Your information may be transferred to, stored, and processed in jurisdictions other than your own, including Canada and the United States. These jurisdictions may have different data protection laws than your jurisdiction.

By using the Services, you consent to such transfers. Where required, we implement appropriate safeguards including standard contractual clauses and data processing agreements.

10. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from an individual under 18, we will take steps to delete it promptly.

11. Third-Party Links

The Services may contain links to third-party websites or services that are not operated by us, such as map links for property addresses. We are not responsible for the privacy practices, content, or security of any third-party services. We encourage you to review their privacy policies independently.

12. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:

  • The right to know what personal information is collected, used, and shared
  • The right to delete personal information
  • The right to opt out of the sale or sharing of personal information
  • The right to non-discrimination

We do not sell personal information. To exercise your rights, contact [email protected].

13. European Economic Area Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, our legal bases for processing include:

  • Performance of a contract (providing the Services)
  • Legitimate interests (improving and securing the Services)
  • Consent (where specifically obtained)
  • Legal obligations

You may contact our Data Protection contact at [email protected].

14. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

15. Contact Us

Tivio Technologies Inc.
Email: [email protected]
Website: tivio.io