Property Management Software for Every Property Type

This Privacy Policy explains how Tivio Technologies Inc. (“Tivio,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you access or use our website (tivio.io), applications, services, and related platforms (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

If you do not agree, do not use our Services.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

Name, email address, phone number
Company or property management information
Tenant/owner information entered by you
Payment details (processed securely by third-party providers)
Communications sent through our platform

1.2 Information Collected Automatically

IP address
Browser type and device information
Log data, usage metrics, pages visited
Cookies, tracking pixels, and analytics tools

1.3 Information Received from Third Parties

Payment processors
Analytics providers
Integrations and connected accounts

2. How We Use Information

We use your information to:

Provide and operate the Services
Process payments
Improve and optimize platform performance
Communicate updates, alerts, and marketing (with your consent where required)
Maintain platform security and prevent fraud
Comply with legal obligations

3. How We Share Information

We do not sell personal information.

We may share information with:

Verified third-party service providers (hosting, analytics, support tools)
Payment processors
Legal authorities when required
Other users within your organization based on permissions you configure

All processors are bound by contractual obligations to maintain confidentiality.

4. Data Retention

We retain information only as long as necessary to:

Provide the Services
Comply with legal, accounting, or reporting requirements
Enforce our agreements

You may request deletion at any time unless prohibited by law.

5. Data Security

We implement administrative, technical, and physical safeguards including:

Encryption in transit and at rest
Limited-access controls
Activity logs
Secure hosting environments

No method of transmission is 100% secure, and you acknowledge this risk.

6. User Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Object to processing
Request portability

Requests can be submitted to: support@tivio.io

7. International Transfers

Your information may be transferred to servers located in other jurisdictions.

By using the Services, you consent to such transfers.

8. Children’s Privacy

The Services are not intended for individuals under 18.

We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Policy at any time.

Your continued use constitutes acceptance of changes.

10. Contact

tivio.io

Email: support@tivio.io

Website: tivio.io

Privacy Policy